Privacy Policy
Last Updated: 2026
This Privacy Policy explains how whatstheproblem.org.uk ("we," "us," "our," or "the Site") collects, uses, and protects your information when you visit our website. We are committed to protecting your privacy and ensuring transparency in our data practices.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, and other details you voluntarily submit through contact forms or registration
- Technical Information: IP address, browser type, device type, and operating system
- Cookies: Information stored through cookies and similar tracking technologies
- Usage Data: Pages visited, time spent on the Site, links clicked, and referral sources
How We Use Information
We use the information collected for the following purposes:
- Analytics and understanding visitor behaviour to improve the Site experience
- Affiliate tracking and commission calculations with our affiliate partners
- Site improvement, optimisation, and troubleshooting
- Responding to your enquiries and communications
- Compliance with legal and regulatory obligations
Cookie Policy
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for Site functionality
- Analytics Cookies: Track user behaviour and Site performance
- Affiliate Cookies: Enable affiliate partner tracking and commission attribution
- Marketing Cookies: Used for targeted advertising and retargeting
You may opt out of non-essential cookies by adjusting your browser settings or using our cookie consent banner. However, disabling cookies may affect Site functionality. Third-party partners may also set their own cookies; refer to their privacy policies for details.
Third-Party Links
Our Site contains links to casino and gambling operators, affiliate partners, and other third-party websites. We do not control and are not responsible for the privacy practices, content, or policies of these external websites. We recommend reviewing their individual privacy policies before providing any personal information or using their services. Your use of third-party sites is at your own risk and governed by their terms.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request your data in a structured, portable format
- Right to Object: Object to processing of your data for marketing or legitimate interests
- Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically:
- Contact form submissions are retained for 12 months unless you request deletion
- Analytics data is retained for up to 26 months
- Affiliate tracking data is retained for up to 90 days
- Cookie data is retained according to individual cookie expiration settings
Where data is no longer needed, we will securely delete or anonymise it.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data practices, please contact us:
Email: [email protected]
Website: whatstheproblem.org.uk
We will respond to all enquiries within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Disclaimer: This website is for informational purposes only. Gambling involves risk and is not suitable for everyone. Please gamble responsibly and check the regulations in your jurisdiction before engaging with any gambling operator.